{"id":14089,"date":"2019-04-11T06:46:28","date_gmt":"2019-04-11T06:46:28","guid":{"rendered":"https:\/\/fischer.e-novision.ch\/en\/news-and-blog\/online-responsiveness-to-customers-with-live-chat\/"},"modified":"2021-11-09T13:27:48","modified_gmt":"2021-11-09T13:27:48","slug":"la-reactivite-aux-clients-en-ligne-est-assuree-par-live-chat","status":"publish","type":"news-and-blog","link":"https:\/\/fischer.e-novision.ch\/fr\/news-blog\/la-reactivite-aux-clients-en-ligne-est-assuree-par-live-chat\/","title":{"rendered":"La r\u00e9activit\u00e9 aux clients en ligne est assur\u00e9e par Live Chat"},"content":{"rendered":"<p>[vc_row][vc_column offset=\u00a0\u00bbvc_col-lg-7&Prime;][vc_column_text]<\/p>\n<p><strong>Conseiller et accompagner nos clients partout et \u00e0 tout moment<\/strong><\/p>\n<p>&nbsp;<\/p>\n<p>La plateforme Live Chat est d\u00e9sormais active sur le site web suisse de Fischer Connectors, en anglais, en fran\u00e7ais et en allemand. D\u00e9j\u00e0 d\u00e9ploy\u00e9e avec succ\u00e8s aux Etats-Unis en 2016, au Royaume-Uni en 2017, ainsi qu\u2019en Allemagne et dans certains pays des r\u00e9gions EMEA\/LATAM en 2018, cette plateforme Live Chat est la 5<sup>e<\/sup> \u00e0 entrer en action.<\/p>\n<p>&nbsp;<\/p>\n<p>Ouvert pendant les heures normales de bureau, le service Live Chat permet aux clients de contacter imm\u00e9diatement nos \u00e9quipes, que ce soit pour des informations techniques, des conseils sur le choix d\u2019un produit ou d\u2019une solution ou encore pour demander un devis. Ce moyen de communication combine les atouts d\u2019un appel t\u00e9l\u00e9phonique (interaction en temps r\u00e9el) et ceux d\u2019un e-mail (explications \u00e9crites), tout en \u00e9vitant stress et attente.\u00a0<\/p>\n<p>&nbsp;<\/p>\n<p>[\/vc_column_text][\/vc_column][vc_column offset=\u00a0\u00bbvc_col-lg-5&Prime;][vc_single_image image=\u00a0\u00bb2733&Prime; img_size=\u00a0\u00bbfull\u00a0\u00bb add_caption=\u00a0\u00bbyes\u00a0\u00bb alignment=\u00a0\u00bbcenter\u00a0\u00bb onclick=\u00a0\u00bblink_image\u00a0\u00bb][\/vc_column][vc_column][vc_column_text]<\/p>\n<p>Depuis 2016, nombre de nos clients dans le monde ont pu appr\u00e9cier l\u2019efficacit\u00e9 et la r\u00e9activit\u00e9 de notre support, gr\u00e2ce \u00e0 cet outil de communication extr\u00eamement pratique qui leur simplifie la vie. \u00ab Nos clients trouvent ce service tr\u00e8s utile \u00bb, affirme Daniel Spycher, Directeur commercial de Fischer Connectors. \u00ab Quant \u00e0 nos \u00e9quipes, elles appr\u00e9cient de pouvoir travailler de mani\u00e8re plus proactive et r\u00e9active. Depuis le premier d\u00e9ploiement de la Live Chat en 2016, elles saluent l\u2019efficacit\u00e9 de cet outil, qui leur permet d\u2019\u00e9tablir facilement le contact avec les visiteurs de notre site web et de r\u00e9pondre rapidement \u00e0 leurs besoins. Cet outil formidable nous permet de gagner en r\u00e9activit\u00e9. \u00bb<\/p>\n<p>[\/vc_column_text][\/vc_column][\/vc_row]<\/p>\n","protected":false},"featured_media":0,"menu_order":24,"template":"","departments-jobs-categories":[],"news-and-blog-categories":[90],"class_list":["post-14089","news-and-blog","type-news-and-blog","status-publish","hentry","news-and-blog-categories-product-news-fr"],"acf":{"author":false,"industries":[],"solutions":[],"interest_title":"This may be of interest to you","interest_links":[],"title_subscribe":"Subscribe to our newsletter","email_placeholder":"Your e-mail","industries_group":{"include_exclude":"include","industries":false},"solutions_group":{"include_exclude":"include","solutions":false},"technologies_group":{"include_exclude":"include","technologies":false},"all_industries":false,"all_technologies":false,"all_solutions":false,"all_products":false},"_links":{"self":[{"href":"https:\/\/fischer.e-novision.ch\/fr\/wp-json\/wp\/v2\/news-and-blog\/14089"}],"collection":[{"href":"https:\/\/fischer.e-novision.ch\/fr\/wp-json\/wp\/v2\/news-and-blog"}],"about":[{"href":"https:\/\/fischer.e-novision.ch\/fr\/wp-json\/wp\/v2\/types\/news-and-blog"}],"version-history":[{"count":2,"href":"https:\/\/fischer.e-novision.ch\/fr\/wp-json\/wp\/v2\/news-and-blog\/14089\/revisions"}],"predecessor-version":[{"id":14097,"href":"https:\/\/fischer.e-novision.ch\/fr\/wp-json\/wp\/v2\/news-and-blog\/14089\/revisions\/14097"}],"wp:attachment":[{"href":"https:\/\/fischer.e-novision.ch\/fr\/wp-json\/wp\/v2\/media?parent=14089"}],"wp:term":[{"taxonomy":"departments-jobs-categories","embeddable":true,"href":"https:\/\/fischer.e-novision.ch\/fr\/wp-json\/wp\/v2\/departments-jobs-categories?post=14089"},{"taxonomy":"news-and-blog-categories","embeddable":true,"href":"https:\/\/fischer.e-novision.ch\/fr\/wp-json\/wp\/v2\/news-and-blog-categories?post=14089"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}